Refund policy

Returns
100% Satisfaction Guaranteed. We want you to be completely happy with your shopping experience from order to delivery. If you have questions about our products, delivery, shipping or exchange policy, get in touch!

We know that nothing can describe the thrill of slipping into a Masha Archer necklace for the first time. However, if you are not completely satisfied, you have 30 days from the date of your purchase to return your item for store credit or exchange where applicable.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Ask about our buy back or consignment program for purchases beyond 30 days. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. 
- Gift cards
- Downloadable software products
- Some health and personal care items

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
- Book with obvious signs of use
- CD, DVD, software, cassette tape
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange.
If you are approved, then your credit or exchange, where applicable, will be processed, within a certain amount of days.

Sale items (if applicable)
Only regular priced items may be exchanged, unfortunately sale items cannot be exchanged.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same or similar item, send us an email at customerservice@porch-of-maidens-shops.com and send your item to: 405 E. Wetmore, Suite 117 #256 , Tucson AZ 85705-1792, United States.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a credit to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: 405 E Wetmore, Suite 117 #256, Tucson AZ 85705-1792, United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.